Cancellation Policy for JRNYS Telemedicine Services

Effective Date: January 1, 2023

At JRNYS, we understand that circumstances can change, and flexibility is essential. Our cancellation policy is designed to be fair to both our clients and our service providers. We kindly ask you to read and understand our policy regarding appointment and subscription cancellations.

Subscription Cancellation

1. Notice Period: Subscribers are required to give a notice of at least 7 days prior to their next billing cycle for cancellation of their subscription. This can be done through our contact form or automatically through the patient portal.

2. Method of Cancellation: Subscribers can cancel their subscription through their account dashboard on our website or by contacting our customer support team.

3. Refunds: No refunds will be issued for cancellations made within 7 days of the next billing cycle. For cancellations made with more than 7 days' notice, a prorated refund will be provided based on the remaining days in the current billing cycle.

4. Effect of Cancellation: Upon cancellation, subscribers will continue to have access to JRNYS services until the end of their current billing cycle.

5. Your initial telehealth fee of $89 will not be refunded if your medical profile has been reviewed by a doctor. Medical reviews take your provider a significant amount of time and as such we cannot initiate a refund for a visit that has been completed.
 

Product Cancellation

Due to the sensitive nature of medical products and the paramount importance of maintaining their sterility, we are unable to accept returns of any medical products once they have been shipped. This policy is in place to protect our customers and ensure that all products received are safe, sterile, and have not been compromised in any way.
 

Appointment Cancellation

1. Rescheduling: If you need to reschedule an appointment, please do so at least 24 hours in advance.

2. Late Cancellations and No-Shows: Appointments canceled less than 24 hours before the scheduled time or missed appointments without notice will incur a medial fee of $25 per visit charged to the card on file

Exceptions

We understand that emergencies happen. If you need to cancel due to an emergency, please contact our customer support team to discuss your specific situation.

Changes to Policy

JRNYS reserves the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website.
 

For any questions or assistance regarding this policy, please contact our customer support.